FAQ

Product and ordering FAQs

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How do I upload my logo or image?

For custom clothing or stickers with your order a upload drop box is available on those products use this to upload your image, text or logo!

What sort of image or logo files do you accept for upload?

I accept logos and images in AI, PNG or PDF formats with transparent backgrounds for use with DTF prints or stickers!

Do you accept bulk orders?

Yes, absolutely I accept bulk orders! Please contact me directly so I can assist!

How do I place a bulk order for clothing items?

Contact me directly for bulk ordering assistance and a discount will be able to be applied to your cart!

Do you have a layby or afterpay option?

At this stage I do not currently accept layby or afterpay payments.

I am after something not displayed on your website can you still help me?

Yes, 100% I’ll attempt to work with you to make your ideas and creations work! Email me directly and I’ll see how I can help you!

Can you personalise something I have brought?

Depending on the item you want personalised I might be able to assist you with this, please contact me through social media or email to discuss your options and I will gladly assist you

What do you use for your printed designs on your apparel?

I use Direct to Film printing (DTF) and then apply to the garment with an industrial heat press!

What is your processing time?

Generally allow 1-2 weeks for order processing, however this can be delayed for a number of factors.
I endeavour to keep you updated on your order if there is at all a delay in processing!

Expedited Turn Around

I do offer an expidited turn around to some items, however this does require a small fee to bump the queue.

Can you do a custom sized sticker or vinyl sticker?

Absolutely I can help you out with this! Just email me directly at jh.creativedesigns@outlook.com.au and I will assist you with this!

Can I pick up my order?

If you are local to the Tatura/Shepparton, you sure can organise a pickup.
Select this option in the checkout and details will be forwarded onto you!